![]() ![]() You can call Action Fraud on 03 (standard call rates apply) Monday to Friday between the hours of 8am to 8pm or visit Action Fraud is the UK's national reporting centre for fraud and internet crime. If you think you've been a victim of call spoofing Both services are available 24 hours a day 7 days a week. Calls to 999 are free, but calls to 101 are charged at 15p per call. If you're worried, you can report it to the police by calling 101 or 999 if the crime is in progress. Try to wait at least 5 minutes before you do this to make sure the line clears and you're not contacting fraudsters. Hang up the call and call the company back using their official details – maybe check your account statement or the company's website – to find out if the call was genuine. Never give out personal information on an incoming call, and don't rely on caller ID to identify a caller, especially if they claim to be from someone like your bank. Identity thieves and other fraudsters often pose as representatives of banks, credit card companies, creditors, or government departments to get people to reveal their account numbers and other sensitive information. Ofcom is working with the international regulators and the telecoms industry to put a stop to spoofing, so don't worry – we're fighting it! Sometimes there's a good reason for a caller to modify the Caller ID, like leaving an 0800 number for the customer to call back, but spoofing callers do this to hide their identity or make you think it's a legitimate call.įor example, identity thieves looking to steal sensitive information such as your bank account or login details might use spoofing to make it look like your bank or credit card company is calling. Most phones let you see the number of the person calling before you answer, but there've been more and more instances when callers and criminals deliberately change their caller ID. The ICO might not be able to follow up individual complaints if you haven't got any details about the company that’s claiming to be contacting you.
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